Trusted by thousands of companies worldwide
Thinking about switching TMCs? Start with these eight questions
If you’re unsure whether your TMC is really adding value, start here. These questions will help you spot the warning signs and identify where your program could be stronger.
1. Do you have a dedicated travel consultant you can rely on?
When plans change, do you have someone to call or do you wait on hold, submit a ticket, and hope for the best? Having a dedicated consultant means your travelers always have direct support from someone who knows your travelers and travel plans and can act fast when things go wrong.
2. Who’s helping you review and fine-tune your travel policy?
Your travel policy should evolve with your business. A strong TMC helps you review it regularly, spot compliance gaps, and make sure it still works for your team. Corporate Traveler’s customer success managers work with clients to align policy and priorities, while our tech helps keep travelers automatically compliant.
3. Does your TMC offer technology that actually streamlines travel?
Technology should make travel easier, not harder. Look for a platform that stores traveler profiles, loyalty numbers, and preferences, integrates with your tools, and delivers real-time reporting. With Melon, Corporate Traveler’s platform, booking, policy, and reporting all live in one place so you can focus on business, not logistics.
4. How does your TMC handle risk and traveler safety?
When disruptions happen, does your TMC keep you informed and protected? Traveler tracking, alerts, and duty of care reporting are essential. Corporate Traveler combines modern tech with real people who step in when needed, so you’re never left on your own in a crisis.
5. Is your TMC really saving you time?
Saving time is just as important as saving money. A great TMC handles rate negotiations, manages traveler preferences, and solves problems before they reach you. Our consultants know the best routes, suppliers, and solutions so you spend less time managing travel and more time running your business.
6. Does your TMC have real experience?
Experience makes all the difference in business travel. Corporate Traveler’s consultants average eight years in the industry. They know how to handle complex itineraries, multi-stop routes, and unexpected changes. You get confidence that comes from working with experts who understand your business.
7. Is your TMC getting you the best rates for your needs?
A good TMC doesn’t just book travel, it negotiates smarter. Backed by Flight Centre Travel Group’s global buying power, Corporate Traveler secures exclusive rates, tracks unused credits, and ensures every booking fits your policy and budget. That’s value you can see.
8. What extra value do you get as a customer?
What makes your TMC stand out? Beyond cost and convenience, the best partners deliver care, attention, and insight. With Corporate Traveler, you get 24/7 support, dedicated service, and a team that acts as an extension of your own.
Auditing your current relationship with your TMC
If your TMC could be doing more, the signs are easy to spot.
- Communication feels like a chore. You wait too long for help or need to “submit a ticket” to get answers.
- Savings are unclear or inconsistent and pricing discrepancies leave you unsure that you’re getting the best deals.
- Your loyalty programs aren’t being leveraged, you’re consistently missing out on points, and you’re not able to take advantage of elite benefits.
- Their solutions feel one-size-fits-all. You deserve a customized approach, not a generic platform.
- They’re reactive, not proactive. Great support anticipates issues instead of chasing them.
- Their tech feels outdated or clunky, runs slow, and doesn’t feel intuitive or fit for purpose.
- Reporting is limited or hard to access.
- They aren’t keeping up with your company’s growth.
If these sound familiar, it’s worth asking whether your current provider still fits your needs. You deserve to work with a TMC that knows your business initiatives and acts as a true partner invested in your achievements.
Corporate Traveler is the TMC that delivers when others fall short
Trust in a partner that evolves with your business and enhances every aspect of your travel experience
